Take bookings while you are away from the desk
Keep phone, website and channel bookings in one diary you can check from your phone. Take the deposit automatically, send the arrival details without rewriting them, and stop finding out about a clash when somebody pulls onto the pitch. Set it up yourself in about 15 minutes, or send us your pitch types and we will build it for you. Free for a site your size.
Join a growing number of UK sites running on CampSuite®. Free for up to 100 pitches, so no monthly bill at your size. No card needed, and we import the bookings you already have, free.
One diary, whichever way the booking came in.
What you get
The jobs that eat a morning on a 6 to 15-pitch site, handled in one place.
- One diary for phone, website and channel bookings, checked from your phone.
- Take deposits automatically, and see every balance still owed.
- Send arrival directions and instructions without retyping them.
- Keep taking cash and bank-transfer bookings alongside online ones.
- Availability closes itself across your listings, so a clash cannot creep in.
- We set your pitch types up and import your current bookings for you.
The week this is meant to fix
Six to fifteen pitches is the size where a paper diary stops coping but a big-park system is still absurd. This is what that gap feels like.
- Pitchup says yes, your diary says noThe listing sold a pitch you took on the phone yesterday, and somebody has to be told bad news.
- Three missed calls while you emptied the binsEvery one of them was a booking. Two of them booked elsewhere before you rang back.
- You are still chasing deposits by textManually, one at a time, from a list you keep in your head and hope you have not missed anyone off.
- The same arrival directions, typed out againGate code, what to do if you arrive late, where the water is. Fifteen times a week, from scratch.
- Sunday night is admin nightReconciling who paid what, working out who is arriving, and copying it all into a spreadsheet that is already out of date.
One diary, deposits taken at the point of booking, and arrival messages that send themselves. That is most of your Sunday evening back.
How it works
You send us the pitch types. We do the building.
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1
We build your sample diary
Send us your pitch types and we build a diary for your site, then import the bookings you already have, so you can see it rather than imagine it.
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2
One place for every booking
Phone, website and channel bookings land in one diary, so availability closes itself and a double booking cannot creep in.
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3
Deposits and arrivals handled
Take the deposit at the time of booking, and set the arrival message once so it goes out every time, to everyone.
Fifteen minutes, and the first four are ours
No onboarding project, no training day, no salesperson to get past first.
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Before you start
We build your pitch types
Grass, hardstanding, hook-up, the pod at the top. You send a list, we do the setting up.
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Minute 3
Your prices and seasons go on
Peak and off-peak, weekend premiums, minimum stays, extra adult, dog, awning. Set once.
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Minute 8
Your deposit rule and arrival message
How much you take up front, and what every guest is told before they set off. Then it runs itself.
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Minute 12
Your existing bookings arrive
We import what you have already taken, upcoming and historic, so nothing is missing on day one.
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Minute 15
You are live
Connect Stripe when you want online bookings, or carry on taking them by phone. Both work.
Do it yourself, or hand it to us
Both are free, and neither is the catch. Pick whichever fits how you would rather spend the next quarter of an hour.
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Do it yourself
No training day, because none is needed
CampSuite is built for campsite owners, not for people who like software. It asks plain questions about your own site in the words you would use, and every screen does one obvious thing. There is no manual, no jargon and no setup wizard to fight through.
That matters more at your size, because it will not just be you using it. Anyone helping out at the gate or in the office can pick it up in a few minutes without being taught, and nobody can break anything by pressing the wrong button.
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Or we do it
Send us a list and we will build it
Give us your pitch types, your rates and your deposit rule, and we will set up the whole thing: seasons, weekend premiums, extras, arrival messages, and your existing bookings imported so the diary is complete.
We will do it on a call with you, on a screen-share, or quietly in the background while you get on. It is free, and you are under no obligation once you have had a look at it.
Either way, support is not a queue. If something needs sorting we are on it, and if you would rather we did the job for you, we will.
Or book a 15-minute demo and we will walk you through it first.
Your bookings come across, past and future
The reason most owners put off changing systems is the thought of retyping a season. You do not have to, and it costs nothing.
Send us whatever you have now, in whatever state it is in, and we do the work. A spreadsheet, an export from your current booking system, a folder of channel confirmation emails, or a photo of the paper diary. We have worked from all four.
Because your history comes too, a guest who stayed with you last August is already in your guest list when they ring back in the spring, with their pitch preference and what they paid last time.
- Every upcoming booking, including next season's early birds
- Past bookings and past seasons, so your history survives the move
- Guests, contact details and stay history, ready for the repeat bookings
- Deposits paid and balances due, on the right booking
- Run alongside your old system as long as you like, no cutover weekend
- Free, for sites up to around 60 pitches
What it costs at your size
No monthly bill for a small site, and nothing to pay on a telephone booking.
CampSuite is free for up to 100 pitches, so a 6 to 15-pitch site pays no monthly fee at all. It is the full product, not a trial, and it does not expire.
When a guest books online, there is a flat £1.50 booking fee paid by the guest at the checkout, on its own line, so your pitch price and your takings are untouched. Telephone, cash, bank-transfer and gate bookings are always free. Would rather your guests never saw a fee? Cover it yourself for £2 + VAT a pitch a month, capped at £99 + VAT, and switch back whenever you like.
The only optional extras are channel management at £10 + VAT a month if you list on Pitchup or Campsites.co.uk, and your own web address at £5 + VAT a month. Both off unless you ask.
No card to start. No contract. Nothing to pay while you are closed.
Built by a real person, not a call centre
Rob HeeleyFounder, CampSuite
"CampSuite was written from the passenger seat of a motorhome, on the sites it was built for."
I am Rob. I have spent years touring the UK, and sites of exactly your size were where I saw the worst of it: too many bookings for a notebook, too few to justify what the legacy systems wanted a month. Owners were bridging that gap with spreadsheets, sticky notes and a very good memory.
My partner and I are looking for a site of our own, so every decision in here is one I will have to live with as an owner, not just ship as a developer.
That is why the free plan runs to 100 pitches rather than stopping at five. A site growing from six to fifteen should not hit a paywall for the crime of doing well, and you should not have to think about the bill before you add a pitch.
Support is the same small team, not a department. If something needs sorting we are completely on it, and if you would rather hand a job over than work it out yourself, we will just do it, free, whichever plan you are on. There is no ticket queue and no script.
If you want a hand, or you want to ask whether it will handle the way your site works, ring me on 01228 581035, or 07445 684915 if a mobile suits you better. Either one is a direct line, not a switchboard, and you will get me or one of our small UK team.
Rob HeeleyFounder, CampSuite · WorkBee Limited, Carlisle
- Speak to a person: 01228 581035 or 07445 684915
- Email: hello@campsuite.net
- Set up in about 15 minutes, and we do the first part for you
- Your past and future bookings imported free
- WorkBee Limited (trading as CampSuite), Company No. 13120552
- 2 Eden Bank, Etterby, Carlisle, CA3 9QS
Common questions
Do I have to set it up, or will you?
Either, and both are free. Doing it yourself takes about 15 minutes because it is deliberately simple, or you can send us your pitch types, rates and deposit rule and we will build the lot, import your existing bookings and hand it over ready to use. Start it yourself and hand it over half way if you would rather.
Will my staff and I actually understand it?
Yes, and at your size that matters because it will not only be you using it. CampSuite is built for campsite owners rather than for people who like software: plain words, no jargon, no manual, and every screen doing one obvious thing. Anyone helping at the gate can pick it up in a few minutes without being taught, and nobody can break anything by pressing the wrong button. Nothing to install, on any device.
What if we get stuck, or want you to do it for us?
Then we are completely on it. Ring, email or use live chat and you get a real person in the UK who will either talk you through it or take the job off you and do it themselves, setup and import included. No ticket queue, no support tiers and no charge, on any plan.
How long before I am actually using it?
About 15 minutes. We build your pitch types for you first, so what is left is your prices and a look around. Most sites your size are taking bookings on it the same day.
Will you import the bookings I already have?
Yes, future and past. Send us a spreadsheet, an export from your current system, or your channel booking emails, and we bring your upcoming bookings and your booking history across for you, free, with deposits paid and balances due attached to the right booking. You can also run CampSuite alongside your old system until you are confident, so there is no cutover weekend.
Will it stop me double-booking across Pitchup and the phone?
Yes. That is what the one-diary approach is for. Channel management keeps your listings in step with your own calendar, so a pitch taken on Pitchup closes on your website and in your diary. It is an optional add-on at £10 + VAT a month on any plan, and those sites still charge their own commission as they do now.
Can I keep taking bookings by phone and cash?
Yes. Nothing changes about how you take bookings. Record cash, bank-transfer and card payments against any booking, and see at a glance what is still owed. Phone and gate bookings are never charged a fee.
What does it cost for 6 to 15 pitches?
Nothing. CampSuite is free for up to 100 pitches, so a site this size pays no monthly fee at all. Guests pay a flat £1.50 fee only on online bookings, or you can cover it yourself for £2 + VAT a pitch a month if you would rather they saw no fee. The pricing page spells it out.
Who sets it up?
We do. Tell us your pitch types and we build your diary for you, so you can see your own site working before you decide anything.
Who will I speak to if I ring?
Rob Heeley, who built CampSuite, or one of the small UK team. The number is 01228 581035, or 07445 684915 if a mobile suits you better, and either one is a direct line, not a switchboard.
What happens if I stop using it?
You can export your bookings and guest list to a spreadsheet and leave at any time. There is no contract, and no card is needed to start.
See your own site working first
Join a growing number of UK sites already running their season on CampSuite.
Build it yourself in about 15 minutes, or send us your pitch types and we will build it and import the bookings you have already taken. Either way you get to look at your own diary before you decide anything. Free at your size, no card and no contract.
Prefer to write? hello@campsuite.net reaches the same small team.