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ItalianoThe paperwork, where you can actually find it
Welcome packs and site rules that reach the guest with their booking, certificates and risk assessments kept with the site, and photos of every pitch and pod ready for people to see before they book.
What the guest needs, up front
A welcome pack, the site rules, directions, a map. Attach them once and they go to the guest with their booking instead of by hand every time.
Your own filing cabinet
Site licence, insurance, risk assessments, electrical test certificates. Kept with the park rather than in a drawer at the house.
Photos that do the selling
Photos of each pitch type and each unit, so somebody booking online can see exactly what they are getting before they pay.
The drawer, the inbox and the laptop in the kitchen
The paperwork a campsite runs on is scattered by default. The site licence is in a drawer at the house. Last year's electrical certificate is in an email somewhere. The welcome pack lives on a laptop in the kitchen, and the version guests actually get is whichever one was attached last.
It is fine until somebody asks for it. An inspector wants the risk assessment, a guest queries the hire agreement they signed, and half a morning goes on looking for a file you know you have.
Keeping it with the site puts an end to the looking. The documents guests need go out with their booking. Your own records sit against the park, where anybody who is allowed to see them can. And when a file belongs to one guest and nobody else, it can be attached to that booking alone. The photos are the ones a guest sees while booking, so they carry across to your website builder site and your accommodation listings.
Frequently asked questions
What sort of documents can I keep?
Anything that belongs to the site or to a guest: welcome packs, site rules, arrival information, your licence, insurance, risk assessments, test certificates, or a signed form against one booking.
Do guests get the documents with their booking?
Yes. Guest facing documents are sent or linked with the booking, so somebody has the welcome pack and the rules before they set off rather than after they arrive.
Where do the photos get used?
Photos of a pitch type or a unit show when a guest is choosing where to stay, on your booking pages and on a site built with the website builder.
Can I attach a file to one booking only?
Yes. A document can sit against a single booking or guest rather than the whole park, which is what you want for a signed form or a hire agreement.
See it working on your own pitches
It takes about 15 minutes. It's free for up to 100 pitches, no card needed.