The deposit taken in February and the cash handed over at the gate in July sit on the same booking, so there is nothing to remember and nothing to reconcile by hand. Guests pay by card, Stripe settles it as an Irish business, and the payout lands in your own Irish bank account.
This is the part most owners want nailed down before they look at anything else, and fair enough. It is your money. Here is exactly what happens between a guest tapping pay on their phone and the amount landing in your account.
There is no clever middle layer here and no float sitting somewhere waiting on us.
They see your rate in euro, they are charged in euro, and their bank statement says euro. The figure you typed into your rates is the figure they pay. No conversion, no odd rounding, no wobble because the exchange rate moved on Tuesday.
Your Stripe account is created as an Irish account taking euro, so it asks you for Irish business details rather than anything belonging to another country. You connect it during setup and it takes minutes, not a fortnight of forms.
Stripe sends the balance to your own Irish bank account by SEPA transfer, on the schedule you can see in your Stripe dashboard. Your takings go from the guest to your Stripe account. They never pass through us.
That distinction sounds small and it is not. A price that is really a sterling price wearing a euro coat drifts every time the currency market has an opinion, and regulars spot it. In CampSuite™ you type your rate into the box, in euro, and that is precisely what a guest is charged in June, in October and next season.
Open a booking and you can see what has been paid, how it was paid and what is still owed. A deposit taken online in February and the balance handed over in cash at the gate in July both sit on the same booking. Nobody has to remember it, and nobody has to ring the office to find out.
One booking, with what has been paid and what is still outstanding.
The everyday money jobs, handled where the booking already lives.
Take a deposit when a guest books and collect the rest closer to the time or on arrival. The outstanding balance is tracked for you.
Refund all of a booking or part of it from the booking itself. It goes back to the card the guest paid with, in euro.
Late arrivals, walk-ins and the motorhome that appears at nine on a wet Friday. Record what you took and the booking is settled.
Seasonal pitches are still often paid by transfer. Mark it paid when it lands and it is treated like any other payment.
A payments report grouped by how the money actually came in, so card, cash and transfers can be lined up against your bank.
Your guest gets a confirmation showing what they paid, automatically. No writing out receipts at the kitchen table.
On the free plan an online booking carries a flat €1.75 fee, whatever the guest books. One night or a fortnight, one pitch or four, it is charged once.
Booking confirmation
The €1.75 is our charge to the guest, on its own line, clearly marked as a booking fee rather than you quietly putting your prices up. It sits alongside your pitch money, not inside it.
That is the part that matters at the end of the month. What you are owed for the pitch is what you are owed, with nothing of ours mixed into it. No invoice from us to cross off, no deduction to explain to whoever does your books.
Bookings you take yourself are never charged at all. Phone, email, walk-in, at the gate: no fee, ever. If you would rather no guest of yours ever saw a fee, there is a plan where you cover it instead, set out on Irish pricing. And if you are still waiting for the catch, we spell out what free actually means.
Plenty of parks here take half their season on the phone in March and the other half from vans that roll off the Rosslare boat with no plan whatsoever. CampSuite does not mind either way. Take cash, take a transfer, take the details over the phone, and record it in seconds. It is the same diary and the same reports whichever way the money arrived, whether that is a quiet Tuesday in the shoulder season or the June bank holiday when everything lands at once. Online booking is sitting there for the day you decide you want it.
See how online bookings work →Card processing is Stripe's own rate and it is paid to Stripe. We do not mark it up, we do not take a slice of it, and there is no payments arrangement here that you are quietly funding. You can read Stripe's rates on Stripe's own site, and that is what you pay, exactly as though you had walked in the door yourself. Stripe connects like any of our other integrations, and you keep your own account.
Chargebacks happen. A guest queries a charge, sometimes for a good reason and sometimes because they have forgotten booking a wet weekend in Donegal last April. Stripe runs the dispute and Stripe makes the call, not us. What CampSuite gives you is the evidence: the booking, the dates, the pitch, when it was made, what was paid and the confirmation the guest was sent. Most of what Stripe asks for is already sitting in the booking, which is the difference between a five minute job and an afternoon of hunting through emails.
Your VAT position is your own and CampSuite does not change it. You set your rates the way you set them today and you account for them the way you account for them today. Nothing here changes how your park is treated for tax, and we are not going to pretend to be your accountant. That conversation belongs with whoever does your books. Anything else about how payments work, ask us and you will get a straight answer.
Less than most people expect, and there are no meetings involved.
You need an account Stripe can pay out to for an Irish business, and in practice that means an Irish IBAN. Your Stripe account is created as an Irish account taking euro, so it asks for Irish business details when you set it up. If the park trades as a limited company, have the company details to hand and it goes quicker.
Stripe holds your takings and pays them out to your bank account on a rolling schedule, which you can see and adjust in your Stripe dashboard. A brand new account is typically verified before the first payout, so that one can take a little longer than the ones after it. After that it settles into a rhythm and you can stop thinking about it.
Record it against the booking and you are done. Cash, bank transfer and card all sit on the same booking, and the payments report shows you how each one came in, which is what you want when you are checking the takings against the bank. A booking you took yourself never carries our €1.75 fee, because that only ever applies to a booking a guest makes online.
Refund the whole booking or part of it, straight from the booking. The money goes back to the card the guest paid with, in euro, through Stripe. The €1.75 was our charge to the guest rather than part of your pitch money, so the figure you are handing back is your side of it.
No. An Irish park runs in euro from end to end: the rates you set, the card payment your guest makes, our booking fee and the payout to your bank. There is no conversion anywhere in it. If the exchange rate moves next week, not one figure on your site changes.
No. Processing is Stripe's own rate, paid to Stripe, and CampSuite adds nothing on top. On the free plan we are paid by the €1.75 the guest pays on an online booking, and that is the whole of our side of it. Nothing of ours is deducted from your payout.
Set your rates, connect Stripe, take a booking. Free for up to 100 pitches and no card needed to start. If you would rather talk it through with a person first, ring +44 1228 581035 or email hello@campsuite.net.
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